Important note: As of September 1st 2021, all eligible partners must enable Stripe. For assistance in setting up Stripe, review Getting Started With Buy Now and Make Offer or reach out to the Partner Support team at firstname.lastname@example.org.
This article provides more information on returns for Buy Now and Make Offer.
How do returns work?
A collector may request to cancel their order within 24 hours of order confirmation. After this 24 hour period, the sale is considered final.
In the event that the work arrives damaged or not as described in the listing, we will be in touch with you regarding facilitating a return or exchange.
How are returns and cancellations handled for works purchased in the EU?
Pursuant to the European Union Directive on Consumer Rights (2011/83/EC), a buyer in the EU who purchases a work via Buy Now or Make Offer has a right to cancel such sale contract within 14 days after purchase. An EU buyer that exercises this cancellation right must return the work, and the seller will refund the EU buyer for payments already made for the purchase and applicable shipping of the work within 14 days of informing the seller. To exercise this cancellation right, the EU buyer must inform the seller through a clear statement (i.e., a letter sent by post or email), or through this model cancellation form.
If you need to refund an order or offer, Artsy’s dedicated Orders team will work with you. You are unable to take action within Stripe on your end. Artsy’s Orders Team can be contacted directly at email@example.com.