FAQs for Fair Partners

How do I add works to my fair booth?

You will need to log-in to CMS (http://cms.artsy.net/) using your email address provided by Artsy.

First, open the show and click the Artworks tab at the top of the page. Within the Artworks tab, click the “Add Works to this Show” button highlighted here in purple. A new window will pop up, where you can search for existing artworks in your CMS or upload new artworks.

To search for existing artworks, type in an artist’s name or specific artwork title and the system will return the most closely related results. Select those works by clicking the checkbox to the right. You may continue to search for additional artworks—your selections will persist even when entering other search criteria. Click “Done” in the bottom right-hand corner of the window once you have finished making your selections to save them to the show.

Clicking on the “Upload New Artworks” button will take you through the process outlined in the Uploading Artworks article.

I see an error message and cannot log-in to work on my fair booth.

You will need to ensure you are using the email address provided to you by our Fairs team. To start, please ensure that you are logging in to cms.artsy.net with Google Chrome as your browser. Artsy is optimized for Google Chrome as it is the browser most regularly maintained and updated and secured.

If you are still receiving an error message, please take the following steps:

• Clear Cache
• Use Incognito Mode or Private Browsing

If you are still experiencing issues, please take a screenshot of your browser and / or error message in an incognito window with the URL bar showing and contact Partner Support at partnersupport@artsy.net. We also have a handy screenshot guide [HERE] if needed.

How do I add a new User to my CMS?

The first step will be to create an Artsy account with your email, and then the Partner Support Team my team will be able to grant this email address CMS access for you.

Kindly use this link to create an Artsy account for your new email address: https://artsy.net/sign_up

Once you have done so, please email partnersupport@artsy.net with the name of your gallery, your relationship to the gallery, and the email address you have created a User account under.

Please see a full breakdown of adding a user to your CMS in our Adding a new user to Artsy CMS guide.

What is Two Factor Authentication (2FA) and how to I enable it?

Two-factor authentication (2FA) is an important security feature for your CMS. When you enable it, you add an extra layer of security to your account by requiring a one-time security code generated by an app or sent to you via SMS to be submitted each time you log in. When initially setting up two-factor authentication, it needs to be done on a desktop athttps://www.artsy.net/user/edit. 

For more information, please refer to our articles How to Enable Two Factor Authentication and FAQs about Two Factor Authentication

How do I add installation images of my fair booth?

Installation images can be added to any fair booth and at least three installation shots are required for them to display on your fair booth. Step-by-step instructions on how to add installation images can be found in our Adding Installation Images to a Show or Fair Booth

How do I add an artist?

You may add works by an artist already on Artsy or introduce a new artist via your CMS. Step-by-step instructions on how to add an artist can be found in our Help Center article Adding an Artist.

How many artworks can I add to my fair booth?

There is no limit on the number of artworks you can add to your fair booth. However, we recommend that you add between 20 and 40 artworks.

What tips should I follow when uploading an image to my artwork or fair booth?

• All images uploaded to a fair booth should be JPG or PNG files.
• Image width/length should be a minimum of 1000 pixels.
• Image files should have a file size less than 30mb. 
• Ensure filenames do not include periods other than in the filetype extension, quotation marks, commas, dollar signs, spaces, or other similar symbols as these can cause errors in image processing.
• At least three installation shots are required for Installation Images to display on your fair booth.

What fields should I fill out when uploading my artworks?

We recommend including as much metadata as possible when uploading works to your fair booth. Fields with a * are REQUIRED for your works to publish and appear live on Artsy.net. These fields vary based on if your work is listed as Contact For Price or as Buy Now and Make Offer. 

For works listed with Contact For Price, include:

• At least 1 image of the artwork
• Artist name
• Title of the artwork
• Year artwork was made
• Medium type
• Materials
• Measurements
• Price
• If the work has certificate of authenticity
• Signature details

For works listed with Buy Now and Make Offer, include:

• At least 1 image of the artwork
• Artist name
• Title of the artwork
• Year artwork was made
• Medium type
• Materials
• Measurements
• Price
• If the work has certificate of authenticity
• Signature details
• If the work is framed
• Artwork's location
• If the work is available for pick up
• Shipping fee of the work

If you are missing any of these required fields, the work will not be published. You will see in the bottom left-hand corner of the artwork in CMS any missing fields.

I do not see artwork categories available to me!

Can I share my fair booth on social media?

Yes! You may share your fair booth on your social media channels and linking to your fair booth on Artsy or the fair marketplace page. The link will only be available once the preview is live.

How will interested collectors contact me?

Once your booth is published and the fair preview is live, collectors will be able to inquire on your artworks. You will receive an email whenever a collector places an inquiry on your artwork. We encourage you to respond to each and every message as quickly as possible. It is best practice to have at least two emails set up to receive inquiries. You can add a contact following steps in our article Adding a Gallery Contact in CMS.

Where do I log-in to work on my fair booth?

Fair booths can be updated within Artsy Content Management System (CMS) at cms.artsy.net

I know my username, but forgot my password.

You are able to reset your password by visiting www.artsy.net/forgot. Take a look at our help article Resetting Your Password for step-by-step instructions.

I would like to reset my Artsy account’s password.

To meet the obligations for organizations that process personal data in the EU and in compliance with the GDPR, we are no longer able to change account passwords on your behalf. Once logged in to Artsy.net, please visit Account Settings so you may edit your account settings.

Step-by-step instructions are available within our article Changing Your Account Password.

My artworks are not published on the fair page.

They are only publishable automatically when the fair goes live. Your fair booth in CMS will note the date works will be auto published ahead of the preview. Changes that are made to your booth during the fair will take 24 hours to reflect on our fair marketplace page.

Can I preview my fair booth?

Fair booths are not able to be previewed at this time. We encourage you to look at past fair pages to see what it will look like. You may view fairs here: https://www.artsy.net/fairs

Why is my fair booth not at the top of the page/in the “featured booths” section?

Fair booth order is refreshed occasionally, highlighting our year-long subscribing galleries.

I am participating in a fair. Can I publish my current show on Artsy along with my fair booth?

Fair partners only have access to CMS for the duration of the fair they are participating in. Galleries that do not have a year-long subscription on Artsy are unable to add shows to Artsy.

I see works on Artsy are available for “Buy Now” or “Make Offer” options.

Galleries that do not have a year-long subscription on Artsy are solely able to list their works for inquiry. Listing options under Artsy's Secure Checkout are not available. Visit our Gallery Partnerships page: https://partners.artsy.net/gallery-partnerships/ You will find a chat bubble there to speak with an Artsy colleague directly. You can also reach out directly to partners@artsy.net

Do you take commission on sales made through Artsy during the fair?

Artsy solely takes commission on works sold through secure checkout options.

Where can I learn about partnering with Artsy?

Visit our Gallery Partnerships page: https://partners.artsy.net/gallery-partnerships/ You will find a chat bubble there to speak with an Artsy colleague directly. You may also reach out directly to partners@artsy.net to learn more.

Note: Changes made within CMS can take time to process. This change could take 24 hours to appear on Artsy.net.