Artsy Shipping Packing Guidelines

When a collector opts for the 'Self Ship' option at checkout, the gallery is asked to provide packing in-house. A prepaid shipping label will be sent by Artsy's shipping partner ARTA via email and will also be available to download within CMS saving on time and cost.

How ARTA suggest to pack:

The information provided in the listing (material, value, dimensions), determines the packing options. ARTA requests that the gallery package the item in line with their instructions included in the email containing the prepaid label to ensure safe delivery to the client and to avoid cost discrepancies with the prepaid rate service.

Please contact partnersupport@artsy.net if you have any questions regarding the packing instructions or if any of the below apply:

• There is a notable item or package size discrepancy 
• There will be a delay with the release schedule
• You will pack multiple artworks within one parcel and the additional labels will not be used

Common Packing Types 

Foam Lined Box – Cardboard box filled with foam padding on all six internal sides.

Strongbox – Reinforced triwall or plywood box lined in esta foam and ester foam.

Parcel Crate – Wood structure for one way movements of items shipped via parcel carrier.

Double Box – Cardboard box with additional foam and cardboard box inside.

Poly & Cardboard – Object is wrapped in poly with a cardboard face or corners.

Portfolio – Object must be wrapped in glassine and packed between as many pieces of double-ply cardboard as is necessary to ensure there is no movement in transit. Corners are taped to cardboard to ensure the artwork is secured.

For further questions please visit our FAQs. Alternatively, please email partnersupport@artsy.net or call+1 (332) 334-7914.

Our opening times are Monday - Friday 9am - 1pm EST / 2pm - 6pm GMT.