Wire transfer FAQs

Wire transfer FAQs

How do I know wire transfers on Artsy are safe?

Every wire transfer payment made on Artsy is monitored by our Trust and Safety Team and protected by our $100,000 Fraud Protection Guarantee. All transactions that take place on Artsy benefit from our advanced fraud monitoring, identity checks, and specialized support. 

How do I know if I received a wire transfer order? 

You will see that the collector has opted to pay by wire transfer in the bottom left corner of the order page. If you approve the order, there will be a banner with “payment pending” indicating that you should not ship as the funds have not been received.

When should I ship a wire transfer order?

The orders team (orders@artsy.net) will contact you via email with a confirmation once payment has been received indicating you can proceed with completing fulfillment. If you have any questions regarding the payment status the orders team will be happy to assist. 

How do I get paid out?

The order will remain in the “payment processing” stage in CMS until the collector’s wire payment has been received. When Artsy receives the collector’s payment, our Marketplace Support team will be in contact to ask you to complete a wire transfer document so we can remit payment to you via ACH/wire transfer. 

You can expect to receive the funds within 10 business days after we receive the buyer's payment for all wire transfer transactions.

We ask that you do not ship the order until you receive a payment confirmation email from orders@artsy.net. 

What is the difference between wire transfer and bank transfer and how long do they take?

Bank Transfer (ACH) is US bank to US bank and is processed through Stripe. It can take up to 4-7 business days for the payment to clear once the gallery accepts the order. The order will automatically be approved once payment clears and the gallery is paid out via Stripe within 2 business days.

With wire transfers, once your gallery accepts the order, the buyer receives their wire invoice with Artsy’s banking details. They make the payment. Once Artsy receives the payment, we approve the order and remit the funds to you. You can expect to receive the funds within 10 business days after we receive the buyer's payment for all wire transfer transactions.

What service are you using to power wire transfers?

Artsy processes all wire transfer payments. Every transaction is reviewed and carried out by our team so you can reach out, ask questions, and receive support at any point in the order process. Simply reach out to orders@artsy.net for help.

Can I opt out of receiving payment by wire?

At the moment, all works listed for sale on Artsy by U.S.-based galleries are eligible for payment via wire transfer. If you have questions or concerns about receiving payments through this method, please contact partnersupport@artsy.net.

Where is this available?

This payment option is available on all works listed for sale by U.S.-based gallery partners.

When will this be available in other regions?

Wire transfer solutions for additional regions are coming soon, and payment via SEPA will be available later this year.

Are wire transfers subject to any fees?

All sales made through our Buy Now and Make Offer selling options—Buy Now, Make Offer, and Make Offer in Inquiries—are subject to a service fee. The service fee applies to the artwork price (excluding shipping and applicable taxes) and is the same for credit card, ACH, and wire transfer payments.

Please visit Payment Methods for Buy Now and Make Offer for a full list of payment methods available.