Wire transfer FAQs

FAQs about Wire Transfers

This article answers frequently asked questions surrounding Wire Transfers as a payment method.

Payment via wire is available on all works listed for sale by U.S.-based gallery partners for artworks over $5K. Please visit Payment Methods for Buy Now and Make Offer for a full list of available payment methods. 

How do I know if I received a wire transfer order? 

You will see that the collector has opted to pay by wire transfer in the bottom left corner of the order page below the ‘ship to’ address.  

Once you approve a wire payment order, the transaction will move to the “payment pending” status in the transaction banner indicating that you should not ship as the funds have not been received. When we have received the buyer payment via wire transfer, the order will update to “Ready to ship”. 

How do I know wire transfers on Artsy are safe?

Every wire transfer payment made on Artsy is monitored by our Trust and Safety Team and protected by our $100,000 Fraud Protection Guarantee. All transactions that take place on Artsy benefit from our advanced fraud monitoring, identity checks, and specialized support. 

Why do I need to hold the shipment and when should I ship a wire transfer order?

We ask that galleries hold shipment until the funds have been received by Artsy. Unlike credit cards, the collector has to initiate a wire transfer, which could be the next day after you accept an offer. The order will be in payment pending status and may be canceled should payment not be received within 7 days. 

The orders team (orders@artsy.net) will contact you via email with a confirmation once payment has been received indicating you can proceed with completing fulfillment. If you have any questions regarding the payment status the orders team will be happy to assist.

What is the difference between wire transfer and bank transfer and how long do they take?

Bank Transfer (ACH) is US bank to US bank movement and is processed through Stripe. It can take up to 4-7 business days for the payment to clear once the gallery accepts the order. The order will automatically be approved once payment clears and the gallery is paid out via Stripe within 2 business days. 

With wire transfers, the buyer receives their wire invoice with Artsy’s banking details once your gallery accepts the order. The buyer initiates the wire payment manually. Once funds are received, we approve the order and remit the funds to you. You can expect to receive the funds minus the Artsy fee within 10 business days after we receive the buyer's payment for all wire transfer transactions.

Important Note: for both ACH and Wire orders, the status will show as ‘payment pending’ until Artsy has the funds. Please hold shipping until you receive or see the ‘payment successful’ notification. 

What service are you using to process wire transfers?

Artsy processes all wire transfer payments. Every transaction is reviewed and carried out by our team so you can reach out, ask questions, and receive support at any point in the order process. Simply reach out to orders@artsy.net for help.

Can I opt out of receiving payment by wire?

No, wire payments is an important payment option as we continuously improve the checkout process for both buyers and sellers. If you have questions or concerns about receiving payments through this method, please contact partnersupport@artsy.net.

Are wire transfers subject to any fees?

All sales made through our Buy Now and Make Offer selling options—Buy Now, Make Offer, and Make Offer in Inquiries—are subject to a service fee. The service fee applies to the artwork price (excluding shipping and applicable taxes) and is the same for credit card, ACH, and wire transfer payments. 

What does ‘Payment Pending’  mean?

Payment pending’ means the order has been submitted but the funds have not been received. Please do not ship any works that are in the 'pending approval' state.

How do I know if the collector has been chased for payment?

Once an order is submitted via Wire Transfer, the collector receives details on where to wire the money and we ask that they provide proof of payment. All collectors will receive a phone call from our collector services team along with an email from orders@artsy.net within 72 hours. If we have not heard back from the collector within 7 days the order will be canceled.

How do I know the support team has received Proof of Payment?

Once proof of payment has been provided and confirmed by our billing department our support team will reach out to the gallery to confirm that the artwork can be prepared for shipment. If we have not received proof of payment from the collector after 7 days we will notify you that we have canceled the order.

How and when will I be paid? 

The order will remain in the “payment processing” stage in CMS until the collector’s wire payment has been received. Our Marketplace Support team will be in contact to ask you to complete a wire transfer document so we can remit payment to you via ACH/wire transfer. Artsy will remit payment to the gallery less the Artsy fee. 

You can expect to receive the funds within 10 business days after we receive the buyer's payment for all wire transfer transactions. If you have any questions, please contact orders@artsy.net. 

Can I be paid via Stripe?

No, Wire transfers are facilitated by Artsy's Orders and Billing team and the funds do not go through Stripe. If we do not have current banking details we may ask you to fill out our ACH/Wire document.

If you have any questions please email orders@artsy.net. 

Our Marketplace Support team can also be reached by Live Chat within your CMS and also by  phone: Monday- Friday -+1 (332) 334-7914 (9 am- 1pm EST/ 2pm - 6pm GMT)