FAQs about Two Factor Authentication – Artsy

Why do we need two factor authentication?

Two-factor authentication is an important security feature; it is incredibly effective at preventing anyone else from accessing your account without authorization. When you enable it, you add an extra layer of security to your account by requiring a one-time security code generated by an app or sent to you via SMS to be submitted each time you log in.

How do I set up two factor authentication?

To enable two-factor authentication, you must be signed in on a desktop (not mobile). Follow these steps when signed in on a desktop:

Go to your user account settings once logged in.
Scroll down to the section titled "Two-factor Authentication." You will have the option of having the codes sent by SMS or generated by an authentication app such as 1Password or Google Authenticator. Follow the instructions to complete the enrolment process.

For further instruction see How to Enable Two-Factor Authentication

Can everyone in the gallery share a two factor authentication code?

We encourage each separate user to have their own email login, and then their own two factor authentication. This is primarily for security reasons, but is also helpful for galleries with multiple locations. If you are all sharing the same login, please add more users to your CMS account. Adding more users is a free service we’re happy to provide. To add more users to your account, kindly follow these steps, Adding a New User to Artsy CMS.

How can I add a new user to my account?

To add more users to your account, kindly follow these steps, Adding a New User to Artsy CMS.

I am seeing an error code “unable to enable factor. Validation failed: Linked accounts (Facebook, Apple) are not compatible with 2-factor authentication. Please unlink before proceeding.” What should I do next?

Currently, third-party linked accounts (Facebook, Apple) are not compatible with two-factor authentication. To remove a third party, please follow the steps outlined here, Unlinking third-party accounts (Facebook, Apple) for two factor authentication

The SMS code isn’t being sent to my phone, what do I do?

*Clear your cache with the following guide: Clearing Your Browser's Cache
*Open an incognito window with this guide: Using Incognito Mode or Private Browsing
Log in at "cms.artsy.net" with your gallery account email and password.

The first two steps (*) are crucial at allowing the two factor authentication here.

If you receive an error in an incognito window, please email partnersupport@artsy.net with a screenshot of the error in an incognito window. Please include the entire window with the URL bar in the screenshot.

I am not seeing the code for Google Authenticator, what do I do?

*Clear your cache with the following guide: Clearing Your Browser's Cache
*Open an incognito window with this guide: Using Incognito Mode or Private Browsing
Log in at "cms.artsy.net" with your gallery account email and password.

The first two steps (*) are crucial at allowing the two factor authentication here.

What is a recovery code?

When you set up two factor authentication you are provided with some recovery codes. We very strongly recommend that you set up your recovery codes and store them somewhere safe. Each code is one-time use and they enable you to regain access to your account even if you lose access to the phone number authentication codes are sent to, or the app they are generated on.

Can I turn off two factor authentication?

No, you are not able to turn off two factor authentication. If in the rare case that you are unable to log in via two factor authentication, then our Partner Support team can assist you in recovering your account. Please email Partnersupport@artsy.net if you need to initiate the recovery process.

Our team can also be reached by phone: Monday- Friday - 9 am- 1pm EST/ 2pm - 6pm GMT

+1 (332) 334-7914

Related articles