This article answers questions surrounding Artsy Shipping. With Artsy Shipping, we calculate shipping costs for collectors upfront. The collector chooses a shipping option, pays for it, and you’re provided with everything you need to complete the order.
How do I opt in to Artsy shipping?
All artworks that are listed as “for sale”, and "Buy Now" and "Make Offer" Select “Artsy Shipping” in the artwork form in your CMS:
What artwork information do I need to provide?
You must include accurate metadata for your artworks, including dimensions, framing information, and artwork location. For more information, review our Artwork Information Guidelines
What if the artwork is in a different location?
It is important to ensure that your artwork location is accurate, as this is used to calculate the shipping quote that the collector pays for. If the location does need to be changed, please reach out to our Orders Team at email@example.com.
If there are additional shipping costs due to inaccurate location information provided by you, you will be responsible for these costs.
Can I ship internationally?
Currently, Artsy Shipping is applied to all US domestic orders above $10,000 USD sold with Buy Now or Make Offer and will continue to expand to include more regions and lower-priced works.
Can I use Artsy Shipping if I want to offer free shipping to the collector?
At this time, galleries cannot offer free shipping while using Artsy Shipping.
Do I need to package the artwork?
After an order has been confirmed, Artsy will either provide you with a prepaid shipping label, or contact you to schedule pick-up, packing, and shipping. If you are provided a prepaid shipping label, you will need to pack the work, attach the shipping label, and either schedule a pick-up with the provided carrier or drop-off at a designated location. For works above $25,000, Artsy will always provide pick-up, packing, and shipping through ARTA.
What if the work is no longer available?
If the artwork is no longer available, please contact our Orders Team at firstname.lastname@example.org.
Why are some of my artworks not eligible for Artsy Shipping?
Artsy Shipping is now live for all US domestic orders above $10,000 USD sold with Buy Now or Make Offer, and will continue to expand to include more regions and lower-priced works.
Will I receive the payment for shipping?
No, Artsy will collect the shipping payment directly from the collector.
Do I have to pay for shipping?
No, the collector will select the shipping option that they would like, and they will pay the shipping fee directly to Artsy.
What shipping options are available?
Competitive shipping quotes and options are calculated automatically at checkout based on the artwork’s location, dimensions, and the collector’s location. There will be various shipping options from the list below:
Delivers to your door in 3-5 business days once packaged and shipped via a common carrier.
Delivers to your door in 2 business days once packaged and shipped via a common carrier.
Delivers to your door in 1 business day once packaged and shipped via a common carrier.
Inside-delivery shipped via a white glove shipping service with custom packaging. Delivery timing variable.
Room-of-choice delivery is handled via trained technicians with specialized packaging and climate-controlled transportation. Recommended for high-value works. Delivery timing variable.
How is the shipping price calculated?
The shipping prices are calculated automatically at checkout based on the artwork’s location, dimensions, weight, and the collector’s location.
Can galleries still choose their own shipping provider?
Yes, a gallery can still offer free shipping through their own provider, domestic and international flat-rate shipping through their own provider, or free local pickup. However, we strongly recommend Artsy Shipping, if available, as it provides the best collector experience.
Can I pack an artwork myself?
If a collector chooses Standard, Express, or Rush shipping you will receive a shipping label and pack the artworks yourself. If a collector chooses Premium or White-Glove shipping the artwork will be packed and handled for you.
We recommend using Artsy Shipping whenever possible, however, galleries still have the option of using their own packaging, by offering “collector pick up” and a “flat shipping fee”.
How does insurance work?
All shipments booked through Artsy Shipping are eligible for Artsy’s buyer protection for claims of loss or damage up to $100,000 USD. Artsy will submit claims in excess of $100,000 USD to ARTA’s insurance providers for resolution. In the rare case of a concern, galleries can reach out to our dedicated Artsy Shipping Team at email@example.com.
How do returns work?
In the rare case that a collector would like to return an artwork, our dedicated Orders Team can assist with this via email at firstname.lastname@example.org.