This article answers some of the most frequently asked questions surrounding Artsy Shipping. Please find details relating to Artsy's shipping partner ARTA here.
SELECTING ARTSY SHIPPING
How do I select Artsy shipping?
To use Artsy Shipping, you must first meet the following criteria.
- You must be Stripe enabled.
- The artwork location must be in a region eligible for Artsy Shipping full list here.
- All the required metadata must be filled in on the artwork form.
To opt a work in, simply select the Buy Now and/or Make Offer listing option when listing new works for sale, and choose “Artsy Shipping” in the artwork form in your CMS for Domestic and/or Rest of World. Please note, this process cannot be added retroactively and must be determined before any offers are placed and confirmed.
Why can't I select Artsy Shipping?
You will not be able to opt a work into Artsy Shipping once a Make Offer in Inquiry offer has been submitted. To use Artsy Shipping on your order, this option must be added to the listing before the Make Offer in Inquiry offer is received.
What artwork information do I need to provide?
You must include accurate metadata for your artworks, including dimensions, framing information, and artwork location. For more information, review this article here.
Can galleries still choose their own shipping provider?
Yes, a gallery can still offer shipping through their own provider, domestic and international flat-rate shipping through their own provider, or free local pickup. However, we strongly recommend Artsy Shipping, if available, as it provides the best collector experience.
FEES AND SHIPPING COSTS
Can I use Artsy Shipping if I want to offer free shipping to the collector?
At this time, galleries cannot offer free shipping while using Artsy Shipping.
What shipping options and quotes are available?
Competitive shipping quotes and options are calculated automatically at checkout based on the artwork’s location, dimensions, and the collector’s location.
For Artsy Shipping (domestic), the following shipping options are available:
Delivers to your door in 3-5 business days once packaged and shipped via a common carrier.
Delivers to your door in 2 business days once packaged and shipped via a common carrier.
Delivers to your door in 1 business day once packaged and shipped via a common carrier.
Inside-delivery shipped via a white glove shipping service with custom packaging. Delivery timing variable.
Room-of-choice delivery is handled via trained technicians with specialized packaging and climate-controlled transportation. Recommended for high-value works. Delivery timing variable.
For Artsy International Shipping, we offer two services:
- Self-ship (packing required)
Delivers to your door in 3-5 business days once packaged and shipped via a common carrier.
- Full service
Inside-delivery shipped via white glove shipping service with custom packaging. Delivery timing variable.
Does Artsy Shipping also offer services for larger items such as furniture or installations?
Yes, for larger works, Artsy offers Premium or White Glove shipping.
How is the shipping price calculated?
The shipping prices are calculated automatically at checkout based on the artwork’s location, dimensions, weight, and the collector’s location.
How do I add shipping fees?
When uploading an artwork, you will be asked to add shipping fees in the artwork upload form in Artsy CMS. You have the following options:
- Pickup (free to collector)
- Artsy Shipping (to learn more about Artsy Shipping, please reviewHow Artsy Shipping Works.)
- Free shipping (paid by you)
- Flat-rate shipping (paid by the collector), with fields for the following:
- Domestic shipping within the U.S., Europe, the U.K., or Hong Kong, depending on your location.
- International shipping.
- No international shipping
If Artsy Shipping is selected, the shipping fees are paid by the collector to Artsy, who will either provide a prepaid shipping label or we will contact you to schedule pick-up, packing, and shipping.
If Artsy Shipping is not selected, when the collector places their order, the shipping fees you have entered will automatically be added to their total at checkout. The gallery is then responsible for packing and shipping the artwork within 7 days of order confirmation.
How do I price shipping for my artworks?
If Artsy Shipping is selected, competitive shipping quotes and options are calculated automatically at checkout based on the artwork’s location, dimensions, weight, and the collector’s location. Please make sure to provide any other important information about the work or location in order for the Artsy Shipping quote to be as accurate as possible.
If using other shipping options, we understand that determining shipping fees for large regions can be difficult, since partners are asked to determine these fees without knowing the collector’s exact shipping address. We recommend always offering pickup as an option, and when shipping to the Continental U.S., Europe, or the U.K., we recommend adding a shipping fee that would cover your cost to your furthest destination in the region. We know that in some circumstances you may overcharge the client, and in others you may undercharge; however, we see that these costs tend to even out for partners over an extended period of time. International shipping is not required.
Will I receive the payment for shipping?
No, Artsy will collect the shipping payment directly from the collector.
Do I have to pay for shipping?
No, the collector will select the shipping option that they would like, and they will pay the shipping fee directly to Artsy. Self ship options will require you to provide packing.
What if the artwork is in a different location?
It is important to ensure that your artwork location is accurate, as this is used to calculate the shipping quote that the collector pays. If the location does need to be changed, please reach out to our Partner Support Team at firstname.lastname@example.org or our Orders Team at email@example.com.
If there are additional shipping costs due to inaccurate location information provided by you, you will be responsible for these costs.
What if I receive an order for a work that is no longer available?
If the artwork is no longer available, please contact our Orders Team at firstname.lastname@example.org.
What if the collector wants to return an artwork?
In the rare case that a collector would like to return an artwork, our dedicated Orders Team can assist with this via email at email@example.com.
Do I receive the collector's contact details?
I can’t ship within the next 7 days. Can I still use Buy Now and Make Offer?
We understand that shipping may be a challenge right now due to cost and availability. If you cannot ship within 7 days of order confirmation, that’s okay—simply let us know by contacting firstname.lastname@example.org. Collectors will also be notified upon order confirmation that shipping delays may occur. If you know at the time of listing the artwork, you will experience a delay in shipping, please note within the artwork’s “About the Artwork” section when editing the work in CMS.
Do I need to package the artwork?
After an order has been confirmed, Artsy will either provide you with a prepaid shipping label, or contact you to schedule pick-up, packing, and shipping.
If a collector chooses Standard, Express, or Rush shipping you are provided a prepaid shipping label and will need to pack the artwork yourself, and either schedule a pick-up with the provided carrier or drop-off at a designated location.
If a collector chooses Premium or White-Glove shipping the artwork will be packed and handled for you. This also applies if a work sells for above $25,000, in which case Artsy will always provide pick-up, packing, and shipping through ARTA.
Please note that we recommend using Artsy Shipping whenever possible, however, galleries still have the option of using their own packaging, by offering “collector pick up” and a “flat shipping fee”.
Who pays for the packing costs?
If the buyer has selected one of our Premier or White-Glove shipping options, there is no need for you to package the artwork. An ARTA representative will come to the collection location confirmed by your team and will pack and ship your artwork.
If the buyer has selected one of our Standard, Express or Rush shipping options, the seller is responsible for packing the work.
How long does it take to generate an Artsy Shipping label?
You will receive the Artsy Shipping label within 24 hours.
For further information regarding the packaging of artworks, please visit our Artsy Shipping Packaging Guidelines here.
INSURANCE AND TRANSIT REGULATIONS
How does insurance work?
All shipments booked through Artsy Shipping are eligible for Artsy’s buyer protection for claims of loss or damage up to $100,000 USD. Artsy will submit claims in excess of $100,000 USD to ARTA’s insurance providers for resolution. In the rare case of a concern, please contact email@example.com.
Who would obtain the customs documentation for artworks of historical importance - ARTA or the gallery?
ARTA will prepare the documentation for the gallery in almost all cases. If the artwork is shipping from Switzerland or Norway (i.e. non-European countries), Artsy will reach out to the gallery to get the info needed to create a commercial invoice.
Would ARTA and the gallery liaise about customs and exports to comply with export regulation?
Yes, ARTA will work with the gallery to obtain the necessary documents for exports, and ARTA will own the export filing process for the gallery.
How does Artsy comply with export regulations of works containing restricted or banned materials i.e. CITES?
ARTA will not export any item with restricted materials. Please refer to our Conditions of Sale for further details.
Will the gallery also be able to track shipped orders?
Yes, the tracking link will be available in the order page in CMS.
If you have any questions please email firstname.lastname@example.org or call +1 (332) 334-7914.
Our opening times are Monday - Friday 9am - 1pm EST / 2pm - 6pm GMT.
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