Troubleshooting Two-Factor Authentication

This article outlines how to troubleshoot two-factor authentication.

Important Note: Two-factor authentication is an important security feature. Learn How to Enable Two-Factor Authentication.

Note: Upon setting up two-factor authentication, you were given a back-up code to access your account in the case you did not have access to the SMS text message or app authenticator. If you stored this back-up code, please use that code to continue logging in.

Please log into your CMS using these steps below, in a Google Chrome browser:

1. Ensure you are using the correct email address with which you have accessed CMS in the past
2. Clear your cache with this guide [HERE]
3. Open an incognito window with this guide [HERE]
4. Log in at the link "cms.artsy.net" with your email and password. 

If you continue to receive an error in an incognito window, please email our Partner Support team at partnersupport@artsy.net with the following:

• A screenshot of the error in an incognito window. Please include the entire window with the URL bar in the screenshot.
• Email address you are using to log in to your CMS.
• Whether you set up two-factor authentication via SMS or an app (such as Google Authenticator).
• Whether your Artsy account is connected to a third party site (such as Apple or Facebook).