Important note: As of September 1st 2021, all eligible partners must enable Stripe. For assistance in setting up Stripe, review Getting Started With Buy Now and Make Offer or reach out to the Partner Support team at firstname.lastname@example.org.
This article provides answers common questions on the payment process for Buy Now and Make Offer.
When and how do I receive payment?
Once you confirm an order or accept an offer in CMS, the client’s payment details are charged the full amount of sale, including the artwork price, shipping, and sales tax (if applicable). Stripe processes this payment and then immediately begins to remit the net amount—less the service fees—to your designated bank account. For your first sale made via Buy Now or Make Offer, you can expect the funds within 7 days, and then within 48 hours for all future sales.
To check the status of a payment, please log into your Stripe account for more details.
What fees are associated with Buy Now and Make Offer sales?
Sales made through our Buy Now and Make Offer selling options—Buy Now, Make Offer, and Make Offer in Inquiries—are subject to a service fee. The service fee applies to the artwork price (excluding shipping and applicable taxes) and varies based on your subscription level.
We encourage you to reach out to your Account Manager for more information.
Which currencies can I use? Which currency will I be paid in?
Galleries can list works in USD, GBP, and Euro. Collectors will be charged in the currency you select, and you will also get paid in that currency.
Who do I send an invoice to?
It is not necessary to send an invoice to the collector for sales through Buy Now and Make Offer. Once the order is confirmed, the client’s payment is immediately charged, and you will both receive a confirmation email with all of the order details.
Do I receive client contact details?