This article provides information on shipping artworks for Buy Now and Make Offer and Make Offer in Inquiries.
What is Artsy Shipping?
With Artsy Shipping, we calculate shipping costs for collectors upfront. The collector chooses a shipping option and pays for it. We provide you with a prepaid shipping label or schedule pick-up, packing, and shipment of your work.
Artsy Shipping is now live for all U.S., U.K., E.U., Switzerland, and Norway domestic and international orders sold with Buy Now or Make Offer, and will continue to expand to include more regions.
For Further information, please review How Artsy Shipping Works.
How do I add shipping fees?
When uploading an artwork, you will be asked to add shipping fees in the artwork upload form in Artsy CMS. You have the following options:
- Pickup (free to collector)
- Artsy Shipping (to learn more about Artsy Shipping, please review How Artsy Shipping Works.)
- Free shipping (paid by you)
- Flat-rate shipping (paid by the collector), with fields for the following:
- Domestic shipping within the U.S., Europe, the U.K., or Hong Kong, depending on your location.
- International shipping.
- No international shipping
If Artsy Shipping is selected, the shipping fees are paid by the collector to Artsy, who will either provide a prepaid shipping label or we will contact you to schedule pick-up, packing, and shipping.
If Artsy Shipping is not selected, when the collector places their order, the shipping fees you have entered will automatically be added to their total at checkout. The gallery is then responsible for packing and shipping the artwork within 7 days of order confirmation.
How do I price shipping for my artworks?
If Artsy Shipping is selected, competitive shipping quotes and options are calculated automatically at checkout based on the artwork’s location, dimensions, weight, and the collector’s location. Please make sure to provide any other important information about the work or location in order for the Artsy Shipping quote to be as accurate as possible.
If using other shipping options, we understand that determining shipping fees for large regions can be difficult, since partners are asked to determine these fees without knowing the collector’s exact shipping address. We recommend always offering pickup as an option, and when shipping to the Continental U.S., Europe, or the U.K., we recommend adding a shipping fee that would cover your cost to your furthest destination in the region. We know that in some circumstances you may overcharge the client, and in others you may undercharge; however, we see that these costs tend to even out for partners over an extended period of time. International shipping is not required.
How do I arrange pickup if the client chooses this delivery option?
Artsy’s Marketplace Support team will coordinate directly with you and the client to arrange a pickup time. You can reach out to our Orders Team directly at firstname.lastname@example.org.
How do I add shipping information?
If Artsy Shipping is selected, this information will be automatically updated. Otherwise, galleries should mark the work as complete once they have shipped their order. Galleries must share the courier and tracking number so that the collector can be updated automatically.
Do I receive the collector's contact details?
I can’t ship within the next 7 days. Can I still use Buy Now and Make Offer?
We understand that shipping may be a challenge right now due to cost and availability. If you cannot ship within 7 days of order confirmation, that’s okay—simply let us know by contacting email@example.com. Collectors will also be notified upon order confirmation that shipping delays may occur. If you know at the time of listing the artwork, you will experience a delay in shipping, please note within the artwork’s “About the Artwork” section when editing the work in CMS.
What countries are referenced as “Continental Europe” within CMS?
The following countries make up Continental Europe:
Andorra, Armenia, Austria, Azerbaijan, Bosnia and Herzegovina, Belgium, Bulgaria, Belarus, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain,, Finland, France, Georgia, Croatia, Hungary, Italy, Kazakhstan, Liechtenstein, Lithuania, Luxembourg, Latvia, Monaco, Moldova, Montenegro, Macedonia, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Russia, Sweden, Slovenia, Slovakia, San Marino, Turkey, Ukraine, Vatican.
If you anticipate a delay in sending out an order or have any questions, let our team know at firstname.lastname@example.org.
Our Marketplace Support team can also be reached by phone:
Monday- Friday - +1 (332) 334-7914
9 am- 1pm EST/ 2pm - 6pm GMT