We’re here to help you sell with confidence on Artsy. As you connect with collectors through our marketplace, we’re proud to offer you the following protections.
When using Artsy Conversations:
- Artsy will monitor messages on the platform to screen for spam and other suspicious behavior.
- Collector Resume will be available to give you insight into collectors who you interact with through Artsy messages.
- You will have access to dedicated Trust and Safety experts at [email protected]
These protections will cover activity that occurs on our platform.
When using Buy Now or Make Offer
- Orders will pass through our fraud prevention checks to ensure safe and secure transactions.
- Identity verification checks will be performed on qualifying users to comply with international regulations.
- We will provide support and conduct pre-checkout screening for suspicious behavior.
- We will offer full chargeback and dispute mediation support to help you manage your relationship with collectors.
- You will have access to dedicated Trust and Safety experts at [email protected]
Your Buy Now or Make Offer transactions will be covered under the following circumstances:
- You complete sales using Buy Now or Make Offer and all communication with the collector occurred on platform
- Item has been shipped via a secure, international carrier, with available tracking information, and signature required at delivery
- Your account has been fully secured using 2FA and your list of users with CMS access and your CMS contact list is kept up to date
- You cooperate with all requests from the Trust and Safety team, including providing requested documentation and shipping reroute requests