Seller Protection

We’re here to help you sell with confidence on Artsy. As you connect with collectors through our marketplace, we’re proud to offer you the following protections.

When using Artsy Conversations:

• Artsy will monitor messages on the platform to screen for spam and other suspicious behavior.
• Collector Resume will be available to give you insight into collectors who you interact with through Artsy messages.
• You will have access to dedicated Trust and Safety experts at [email protected]

These protections will cover activity that occurs on our platform.

When using Buy Now or Make Offer

• Orders will pass through our fraud prevention checks to ensure safe and secure transactions.
• Identity verification checks will be performed on qualifying users to comply with international regulations. 
• We will provide support and conduct pre-checkout screening for suspicious behavior.
• We will offer full chargeback and dispute mediation support to help you manage your relationship with collectors.
• You will have access to dedicated Trust and Safety experts at [email protected]

Your Buy Now or Make Offer transactions will be covered under the following circumstances:

• You complete sales using Buy Now or Make Offer and all communication with the collector occurred on platform
• Item has been shipped via a secure, international carrier, with available tracking information, and signature required at delivery
• Your account has been fully secured using 2FA and your list of users with CMS access and your CMS contact list is kept up to date
• You cooperate with all requests from the Trust and Safety team, including providing requested documentation and shipping reroute requests