FAQs about Account Billing

This article provides our most frequently asked questions surrounding Account Billing matters.

If you do not see your question answered here, reach out to your gallery's liaison or Partner Support directly via Live Chat in your CMS or via email.

How do I add a new credit card?

Note: Partners who joined Artsy or renewed their subscription after February 19th, 2021, will need to reach out to billing@artsy.net to update their billing information.

Note: To meet the obligations for organizations that process personal data in the EU and in compliance with the GDPR, we are unable to update your credit card information on your behalf.

You may view our Help Center article on Updating Your Billing Information or take the following steps: Go to CMS > Account > Account Billing. On the new page, click “+Add card.” Enter all information and click “Save and Continue.”

To set your new credit card as the default card (i.e., the one that is charged each billing date), click “Select as Default.” 

How do I delete a credit card?

Go to CMS > Account > Account Billing and click “Delete” next to the credit card.

Note: you can only delete a credit card if you have at least 1 other card in the system.

How do I access my subscription invoices?

You can access past invoices at any time by going to CMS > Account > Account Billing and clicking on the “Invoices” tab or by visiting subscriptions.artsy.net, where you may be prompted to enter your Artsy log-in credentials once again. You will be able to download each monthly invoice before or after it's been paid. Should you need any adjustments to this invoice for accounting purposes, please get in touch with your liaison or Partner Support.

How do I access my sales invoices?

Within the orders tab in CMS, you will now find a "Download Order Summary" button on the bottom left hand corner of the page. This summary will provide a full breakdown of costs, taxes, and payouts for each order. 

How do I request an edit to my invoice?

To request an edit to your invoice, reach out to your gallery liaison or to Partner Support.

I am unable to access Subscriptions.artsy.net. 

If, for some reason, you can't access Subscriptions.artsy.net the first time, try Clearing Your Browser's Cache or using Incognito Mode in Chrome. 

Can I change the frequency of my payments?

If you’re interested in changing the frequency of your payments, please reach out to your Artsy liaison. 

What methods of payment are available?

Artsy processes subscription payments via credit card or wire transfer.

Note: If you choose to pay via wire transfer, please notify your Artsy liaison or Artsy Billing at billing@artsy.net beforehand. Please also note that wire transfers typically incur a fee imposed by the bank, which you are required to include in the total amount of the wire transfer.

My subscription payment failed. Can you retry my credit card?

Please notify your Artsy liaison or Artsy Billing at billing@artsy.net, and we will retry the payment the following business day.

How do I know what plan I am on?

You may view your plan level within CMS > Account Settings. 

Your subscription plan and service fee can be viewed under Account Billing. 

How do I learn about other plans offered to me?

An Artsy liaison is best equipped to walk you through options of current plans. You can reach out to them directly or write into Partner Support via Live Chat in CMS or via email to be put in touch with an Artsy liaison. 

Where can I view the Terms and Services of my contract with Artsy?

Subscription Terms of Service are located within your CMS in the bottom right-hand corner or can be accessed through the following link: https://cms.artsy.net/agreements/terms. 

I am locked out of CMS and need to make edits to my gallery profile. What do I do? 

Subscribing galleries are locked out of their CMS automatically on day 14 day of non-payment. Upon successful payment, access to CMS is automatically restored. 

I am locked out of CMS. How do I access my billing details and invoices?

You can access your billing details and invoices at any time by going directly to subscriptions.artsy.net