How do I add a new credit card?
You may view our Help Center article on Updating Your Billing Information or take the following steps: Go to CMS > Account > Account Billing. On the new page, click “+Add card.” Enter all information and click “Save and Continue.”
To set your new credit card as the default card (i.e., the one that is charged each billing date), click “Select as Default.”
How do I delete a credit card?
Go to CMS > Account > Account Billing and click “Delete” next to the credit card.
Note: you can only delete a credit card if you have at least 1 other card in the system.
How do I access my invoices?
You can access past invoices at any time by going to CMS > Account > Account Billing and clicking on the “Invoices” tab or by visiting subscriptions.artsy.net where you may be prompted to enter your Artsy log-in credentials once again. You will be able to download each monthly invoice before or after it's been paid. Should you need any adjustments to this invoice for accounting purposes, please get in touch with your liaison or Partner Support.
I am unable to access Subscriptions.artsy.net.
Can I change the frequency of my payments?
If you’re interested in changing the frequency of your payments, please reach out to your Artsy liaison or Artsy Billing at [email protected].
What methods of payment are available?
Artsy processes subscription payments via credit card or wire transfer.
Note: If you choose to pay via wire transfer, please notify your Artsy liaison or Artsy Billing at [email protected] beforehand. Please also note that wire transfers typically incur a fee imposed by the bank, which you are required to include in the total amount of the wire transfer.
My subscription payment failed. Can you retry my credit card?
Please notify your Artsy liaison or Artsy Billing at [email protected], and we will retry the payment the following business day.
I am locked out of CMS and need to make edits to my gallery profile. What do I do?
Subscribing galleries are locked out of their CMS automatically at day 14 day of non-payment. Upon successful payment, access to CMS is automatically restored.
I am locked out of CMS. How do I access my billing details and invoices?
You can access your billing details and invoices at any time by going directly to subscriptions.artsy.net.