Clearing Your Browser's Cache

Your browser’s cache is essentially your browser’s short term memory. Web browsers will save small files so that you can load recently visited websites faster. This can be really handy tool.

However, sometimes your browser will get confused and load old cached (saved) files. This can cause issues loading pages, seeing the proper content, and so on.

Clearing your cache will improve how your browser functions and can be a critical step in technical troubleshooting. Artsy may ask you to do this to remedy certain issues.

As a note, Artsy prefers you use an up-to-date browser like Google’s Chrome or Mozilla’s Firefox if possible.

Below are the steps you can take to clear your browser’s cache:

Chrome

Windows

1. Click the menu icon in the top-right corner of your browser
2. Go to History and then History again.
3. Click Clear browsing data and check off Browsing history, Cookie and other site data, and Cached images and files.
4. From the Time Range drop-down, choose All time.
5. Click Clear Data.
6. Close and restart Chrome for the clearing to take full effect.

Mac

1. Click Chrome at the top left of screen (next to the Apple logo)
2. Click Clear browsing data and check off Browsing history, Cookie and other site data, and Cached images and files.
3. From the Time Range drop-down, choose All time.
4. Click Clear Data.
5. Close and restart Chrome for the clearing to take full effect.

For more information, view Google’s documentation.

Firefox

Windows

1. Click the menu icon in the top-right corner.
2. Select Options.
3. Click Privacy & Security.
4. Scroll down to Cached Web Content and click Clear Now.
5. Close and restart Firefox for the clearing to take full effect.

Mac

1. Click the menu icon in the top-right corner.
2. Select Preferences.
3. Click Privacy & Security.
4. Scroll down to Cached Web Content and click Clear Now.
5. Close and restart Firefox for the clearing to take full effect.

For more information, view Firefox’s documentation.

Safari

1. Click Safari near the top left of your screen and select preferences.
2. In the Privacy tab, click Manage Website Data.
3. Click Remove All.
4. Click Done.
5. Close and restart Safari for the clearing to take full effect.

Internet Explorer (10 & 11)

Note: Artsy advises against using Internet Explorer. Per Microsoft’s documentation, this is a browser no longer supported nor updated by them. Out of date browsers will cause technical issues.

1. Click the gear icon in the top right corner of your screen.
2. Select Safety and then click on Delete browsing history.
3. Uncheck the option to Preserve Favorites website data.
4. Check Temporary Internet files and website files as well as Cookies and website data.
5. Click Delete
6. Close and restart Internet Explorer for the clearing to take full effect

For more information, view Microsoft’s documentation.