We value your partnership with Artsy and want to see your gallery succeed in our marketplace. Our specialists put together these guidelines to help you build great relationships with new clients.
Uploading artworks often and having a wide selection of artworks on Artsy is critical to succeeding on Artsy. Online, collectors are typically motivated by specific inventory, so having more works available means more opportunities for them to fall in love with an artwork and purchase it. Here are some resources to help you upload more of your program to Artsy:
Adding Artwork Information
We are your partners in connecting with collectors across the globe. Accurate dimensions, edition information, and artwork classifications will help collectors make informed decisions about what to buy, so we ask that you double-check that all information provided is correct. We’ve also found that works with public pricing are 4-6 times more likely to sell than those without.
Add any context, such as notes on the condition or signature, in the “About” section.
As you sell works, please update their availability in CMS. Having accurate, up-to-date listings will help prevent any disappointed users and save you time.
Note: If you are on the Standard, Preferred, Premium, Plus, or Premier plans, please reach out to your Artsy liaison for more on how to best present your art.
Engaging With Collectors
When you receive inquiries from Artsy users, we ask that you respond as soon as possible with accurate information, preferably within 24 hours of your receipt of the inquiry. Our users report that quick responses are a big factor in determining whether to finalize a transaction.
We are working to foster a community of mutual respect. We ask that you treat each user as you would a client that walks into your gallery—somebody who is just looking and learning now could turn into a dedicated patron down the road.
Should you receive any suspicious inquiries, please dismiss the inquiry in CMS Conversations by selecting “I don’t trust this inquiry,” then report the user to our Marketplace Support team at email@example.com. Our team will investigate, and may be able to provide additional context or prevent the user from placing future inquiries on Artsy.
Making a Sale
We want to help you make as many sales as possible. Whenever you can, we recommend that you quote packing, shipping, customs, applicable taxes, and other applicable charges before you issue an invoice. If a work requires lead time or shipping could take a while, please provide the user with an approximate timeline. Once you finalize an agreement, provide an invoice and payment information as soon as possible—our users are often eager to see their new acquisitions.
Once you receive payment, we ask that you ship works promptly and with a trusted shipper. Should you experience unforeseen delays, keep the buyer updated. If any damages occur to the work during shipment, work with the buyer and your insurance company to send a replacement work or refund the cost of the work. Keeping up strong communications will lead to a better relationship with the buyer.