Dismissing an Inquiry

This article will show you how to dismiss an Artsy inquiry in the Conversations tab.

There may be some cases where you don’t plan to respond to a particular inquiry—for example, if a user inquires on multiple works and you consolidate your response into one message.

To dismiss an inquiry as spam on Desktop, open the inquiry and scroll down to the bottom of the right hand side column, where you will find the “Mark as Spam” button. On Mobile, tap on the “Review” button at the top of your conversation and scroll down to the bottom.

After clicking “Dismiss Inquiry” you will be asked to select a reason for dismissal. 

Dismissing an inquiry will not delete it, but it will remove the inquiry from the “New” filter tab, and the message will not be counted in your response rate/response time calculations. 

You can dismiss inquiries at any point during a conversation.