Inquiries appear in the Conversations tab and, if you’re set up to receive them, your email inbox, If inquiries are not showing up in your email inbox, use this guide to troubleshoot.
Confirm That You Are Set Up to Receive Inquiries
To receive inquiries, you must be a gallery contact. Review your gallery contacts and change permissions or add a new one, if necessary.
Check Your Spam Folder
Your email provider likely has a spam folder. While spam folders are very helpful, sometimes inquiries can end up here on accident. We recommend checking all spam folders to make sure.
Check Your Spam Filter Settings
Every email provider has a way to edit your spam filter settings. This can help assure that in the future, inquiries end up in the proper folders.
Each email provider is different so we do recommend reaching out to your email provider directly for more information on this. Here are a few of the most popular email provider guides:
Add Artsy to Your Whitelist
In order to help ensure the delivery of emails to your inbox, you can add certain senders to your email’s “whitelist.” This will ensure they are always received. We recommend whitelisting all emails ending in “@reply.artsy.net.”
Similarly to your spam filter settings, how you whitelist is different per provider. You can find some common provider’s guides here:
Further questions about how to whitelist your provider should be asked to them directly.