This article explains the New Inquiries section in the CMS Conversations tab and “Response Rate” in your CMS Dashboard.
Within the Conversations tab, you will see “New Inquiries” at the top of your page.
This folder contains all new inquiries to which you have not responded. The number in parentheses next to “New Inquiries” indicates the number of unaddressed inquiries. Check this folder regularly to ensure that you don't miss out on Artsy inquiries!
At the top of the “New Inquiries“ folder are two important tips to keep in mind when responding to inquiries.
Approach your conversations similar to how you might approach your email: Aim for inbox zero. The longer you leave inquiries waiting for a response, the more time is lost from connecting with new collectors or facilitating a sale. If you do not plan to reply to an inquiry, you can dismiss it instead—keeping your inbox clean and your response rate high. See here for instructions on how to dismiss an inquiry.
You are able to view your gallery’s inquiry response rate in the Analytics tab. This calculation reflects the percentage of inquiries answered over the last 90 days and is only available to you within CMS. Artsy users do not have access to view your gallery’s response rate.