This article provides instructions for replying to an inquiry using Artsy Conversations in the Conversations tab.
Upon opening an inquiry in the Conversations tab, you will see a screen that looks something like the image below.
The inquiries you see in your ”Conversations Inbox“ are the exact same inquiry messages sent to your personal email inbox. All Artsy inquiries are sent to both Conversations and your personal email inbox. Any messages sent from your email will be copied into Conversations (but note that messages sent from Conversations will not appear in your personal email “Sent” folder).
At the bottom of the message thread, you will see a reply box. Use this to send messages to the Artsy collector. You may also add addresses to the “To:” and “Cc:” fields.
The name and address listed in the “From:” field are determined by the account used to access CMS. If multiple employees at your gallery have access to CMS, confirm that you are logged in with the correct user account in order to ensure that the message sends from the correct name.
Important note: the email address that you correspond with has been masked for your safety, and for the collectors.