For more information on international shipping during the COVID-19 outbreak, read this article.
This guide will explain how to manage your orders in Artsy CMS.
After enabling Buy Now & Make Offer in your CMS, you will now see an Orders tab located on the left-hand navigation menu. This is where you will be able to review and take action on all orders received through Artsy’s Buy Now/Make Offer tools.
When you receive an order, you will receive notifications asking you to confirm the order via CMS and email to any address that is opted-in to receiving Artsy inquiries.
Orders will expire after 72 hours if they are not confirmed, so make sure to seize every opportunity by keeping an eye out for these notifications!
In the Orders tab, there are four sections: “Open,” “Ready to Ship,” “Complete,” and “Cancelled.”
- “Open:” Orders that have yet to be confirmed.
- “Ready to Ship:” Once an order is confirmed, you will be prompted to enter shipping and tracking details so clients can track the delivery of their purchases.
- “Complete:” Orders that have been confirmed and shipping details have been added.
- “Cancelled:” Expired or cancelled orders.
To accept an open order, click “Confirm order.”
Once an order is confirmed, please add shipping details to complete your order within 7 days.
For order-related questions, contact [email protected].